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Here we can and should discuss different elements of a good management system in SCI... (more to come)
Helping by giving examples and comments on volunteer management
Our aim is to develop an efficient International Volunteer Management System for SCI.
In order to do this we consider that everyone’s experience, positive or not, is worthy to be known and we all could learn from it. Please use this thread and let us know about your experience as a staff member, national or international active volunteer in SCI or other organisation you may be part of.
We have already formulated objectives for developing an International Volunteer Management, but more tips and comments from you would be most welcomed and could inspire other branches in the process of developing their own Volunteer Management System.
We have chosen to use this method in developing a VMS in SCI as we understand that the “golden rules” do not always work for everyone. Therefore we can all bring our contribution to building a VM System on the international level, and at the same time our experience could be inspirational for branches that do not have a consistent vision/attitude in dealing with their volunteers.
Feel free to comment on the already existing objectives and share your personal or your organisation’s experience on Volunteer Management with us.
IVMS team
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Hello Friends All:
I happen to be part of the IVMS team; for the moment I 'replace my hat' and share some thoughts of an ageing SCI-er out in the field!
It will be good to evolve a system that can value those who come to the SCI-fold -- that is, volunteers (and *helpers) of all hues, colour and kind. (*Even the like-minded)
From the time of introduction, to some participation and then "to disappear" from the SCI-Group/Branch scene, may show up a pattern.
If done and studied in a Branch (as a pilot) in Europe and/or in Asia -- one country or two each, it may throw up some critical home-truths that have been missed... by us over decades.
Factual data and its analysis may perhaps mean nothing much, yet it could be crucial to the subject of "sustaining interest" of those who are seekers like you and me -- yet "walk away" at will.
The query to pose to ourselves then would be to discover..."WHY". IF that is ever possible, that is...
Or the process, at least, may show up views and things we are not even conscious of at present...
Some specific pre-conditions I suspect will apply:
1 What feedback is received on the Objectives
2 Why do now when not done in 80 years (!).
3 IF the turnover of Vols. is say 5000 in a year
and only 12-24 take part in the IVMS process
will it be credible...?
4 IF only 6-12 participate in Asia, does it say
something, query.
5 What minimally do we expect out of the
process.
I leave the subject to rest with this input -- less as a Team member of IVMS, and more as an old SCI-er who had "time on his hands" !
Yet, time is a precious element in all that we do,
regardless of being young or old... more so when it needs the paraphernalia/hardware of the IT world of communications--which of course is a blessing in disguise of today's world.
Peace and Amities.
Dev Chopra in Gurgaon-India.
9.05.'07 9.20 a.m. Ind Std Time
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5.35 a.m. of 3 rd June '07
(as you sleep in ME-Europe and the Americas!)
"Volunteer Management System" obviously may be of interest to just 2-3-4 or 5 in the movement at this stage and no more.
The subject is apparently not of much interest to the 20-25 SCIers who may have used this website.
(Unless I may have missed out on something
...which I doubt.) In 25 days, just 2 wrote...
VMS may just be of passing interest to the IEC or is it that we have not shown up much use for it today or in the future.
How do we make it of some dramatic effect for the movement (and ourselves) for the future?
Peace and regards.
Dev Chopra
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Dear Devinder, all…
I tried as well to find the answer to the question “Why do people not react?” …
I suppose the movement does feel the need of heaving a Volunteer Management System as it appears in the Strategic plan 2004-2009 and it was voted by the branches, therefore… we need it. At the same time SCI branches are quite independent organisations so I suppose they are focusing more on what is happening in their own garden and they prefer to be less focussed on what is happening with the international volunteers.
These are only my reflections….I might be right or not.
It might be that our first messages were misunderstood. As I see it, the online consultations have two main purposes; to create an environment for sharing good practice on volunteer management the branch level and to do “ideas raising” for creating a system (or, a better system) for an effective management of the international volunteers.
I am sure there are a lot of good ideas just floating in the air, who are suffering of not being expressed.
Just an example: Not long ago I had a meeting with Ann from VIA - Belgium. While talking about international volunteer management and clear job descriptions when working with volunteers, we realised that this practice is very much missing from our routine.
A clear job description would help us to recruit the “right people for the right job”, and doing this in an organised way it would help us to assure continuity on specific tasks and topics. If we are only thinking about the international web site, which is lately a very much alive tool, more and more used by the branches and partners… What would we do if Thomas and Mihai wouldn’t lose their days and nights, voluntarily, to maintain it. Therefore, I would see as a next step on this particular issue, creating a job description for a Tech Team member/s and send it around. In this way, the Tech Team would not be overwhelmed with too much work and if one of it’s members decides to take a break, the web site maintenance will not suffer.
I don’t want to keep lecturers, and the web site was the first example that came to my mind; for sure there are many other international voluntary jobs for which SCI needs active volunteers.
It would be great to start thinking more on how important are the international volunteers for our movement and what we are going to do about taking care of them.
I think we should not aim just for having a movement that survives in time, but find solutions to create an efficient system.
I would be happy to read your thoughts about this even if they do not go together with mine ![]()
Peace and... inspiration!
Adina
Project LTV
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6.50 a.m. of 5 th June '07
Hi Adina:
I read you well; you have some excellent points that make a lot of sense -- to us, in-house.
"Out-house" or what we call 'the movement' one does query sometimes -- where is it?
And, the echo, even a hollow one, never comes...!
It is some sophistry to have a website in our 21 st century and its times. One wonders how many really use it and for it to be of some tangible use to the movement -- I do indeed question that...
And am eternally grateful to those few who are managing it so well, in a true SCI spirit. Thank you.
Peace and regards...and its good to know that we should never give up!
Regards & Peace!
Dev Chopra
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Hello Devinder, all…
I was just thinking the other day that this becomes a discussion only between the two of us. For sure, I am taking all the positive elements of it, though I am sure we both would appreciate some fresh input …
Anyway, I was just thinking if it wouldn’t be more useful if we would focus more on the international voluntary jobs (in working groups, technical team, etc.) and follow the volunteer management “procedure” with them.
When I say “VM procedure” I am thinking about:
1. make clear which international voluntary jobs do we have in SCI ;
2. how do we recruit volunteers for those jobs?; (first thing it comes to my mind is creating a clear job description, so volunteers know what they have to do, and the movement gains skilled volunteers)
3. how are we doing the orientation and the training for those volunteer?; how do branches offer support to their nationally active volunteers in order to become internationally active?;
4. how should act a mentor of an international volunteer?; where do we take the mentors from?
5. how do we evaluate the activity of an international volunteer?
6. what do we give back to the international volunteer? Do we only say “thank you!” or we are doing more than this?...
7. how are we keeping our volunteers involved?
I think we give some time to thinking about these questions. There might be others that I missed from my view, and if yes, please add them to the list.
I will give anyway my energy in making all these more coherent, and I just want to let everyone know that every input is extremely valuable.
Now have to go, as this evening I get the result from my final exams from the language school (Dutch:), but I’ll be back soon on the discussion board, ready to exchange some more ideas.
With best wishe,
Adina
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4.00 pm. Ind St. Time of 9 th June '07
Dear Adina & "absent" Friends:
I say that, tongue in cheek; as I lean over to thank you for your well written & good email.
The reality my friend is, that our exchanges are suggestive of a 'monologue' among friends who happen to be, I think, on the same wavelength. Okay.
I am of the opinion, that, management in SCI
(for sure, in the Asian context) is hardly ever visible. That may be true perhaps also in the case of s o m e other Branches in Europe, as well.
For sure its so among the Working Groups!!
It does not appear to have hurt anyone while all tend to appreciate:
a) the voluntariness b) come-and-go at will,
c) take on tasks positively w/o any time frames
or continue, at will, to revise the time-frames,
d) continue to appreciate such ambience -- that
allows matters/events to happen over decades
IF none of the above "hurts" any one, who am I to complain?
That was one thought uppermost for me to get it out and share with you.
Yet, the issues before us where VMS is concerned must come from within Branches, themselves, and snot some interested individuals, at random regardless of their burning passion, that Irespect, of course!
Strong and weak Branches and similar WGs make what we are today in the movement.
Your points 1 to 7 are fine.
My impression & uptake is that the best way to say "thank you" to the Int. Volunteers is for oneself to get active and involved in the organisation, wherever. That, for me remains the innate beauty and the inspiration of what SCI is all about.
Pick and choose a mentor, if you please. One must, and that applies to all of us, everywhere, to remain true to the key objectives of what SCI stands for.
Period.
I hope I have said enough to maybe "stir up" some others to get on the Net!!
Thanks for writing.
Greetings from Delhi where the mercury has touched 46 degrees, ha! ha!
Dev Chopra
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10.00 pm AST5th July '07
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10.00 pm AST 4th July '07
Let me try this again....I must have hit the submit button by accident...silly me... :-) And it is still the 4th of July..ha ha...
Anyway, I was just reading all the messages posted regarding the Volunteer Support and Management System and I thought I would drop a line or two....since I happen to fall in the 20-25 years category!!!
I would like to, first of all, let you know that I am relatively new to SCI (one year soon) so the comments that I make could very well be based on personal reflection and not on the overall picture.
My entry into the SCI world was rather by accident. I was the MC (Master of Ceremony) for one of the programs that SCI Nepal was doing and I then enquired as to what SCI was all about.
Perhaps this is the case for many other volunteers out there as well. Perhaps it is a friend, a family member or even an acquaintance that is drawn into the SCI world....for reasons that could range from making friends, personal growth to serving the community.
Volunteers come into the network in search for something 'better'....to learn, to contribute, to serve people, to foster relationships, to make a difference. I feel it is important to 'understand' the capacities of the volunteers that come into the network and to bring out the 'best' in them. Without doubt, volunteers have varied skills and talents. New and experienced...their needs and expectations differ and it is important that we respect and cater for this 'difference'.
Otherwise, we all know what happens. Frustrated volunteers that could otherwise have contributed so much slowly seem to dissapear.
And although I am sure all branches have some sort of system in place to ensure this 'difference' is catered for, ongoing discussions really show the extent of this problem.
An effective, efficient yet 'flexible' Volunteer and Support Management System (VSMS) would aid in ensuring that 'differences' are indeed catered for and that 'expectations' are met in order to bring out the 'best' in everybody.
The five main points listed, I feel, are fundamental and quite logical: i) Preparation ii) Recruitment iii) Orientation and Training iv) Monitoring and Evaluation v) Recognition and Retention. Afterall, the main point is to 'attract' volunteers, ensure their 'development and growth' and then to 'retain' them. The 'Preparation' and 'Recruitment' process would ensure that the right kind of volunteers join the network...that is the volunteer with the right kind of 'attitude'. Afterall, attitude is the most important thing.
(Coincidentally, I read a book taday called 'Attitudes of Amazing Achievers' by Phillip Baker. A great book and a must read....)
Then the 'Orientation and Training' would ensure that the volunteers are provided the environment to develop and grow. The 'Monitoring and Evaluation' would be a continual assessment of the work being carried out and would be a bench mark for the minimum standards required and would also be used as a tool to 'Recognise' active volunteers.
'Recognition and Retention' would finally ensure that volunteers who have developed into activists on national and international levels are retained through proper 'Recognition' systems and through 'Newer challenges' in terms of the work that they carry out... We have to ensure that there are 'stepping stones' for volunteers to advance to so that they grow on a continual basis.
These are just some of my thoughts (which all probably sounds like a lot of repetition... which it probably is...ha ha...I am sure someone else has already mentioned all of this before)
Anyway, I think it is great that we already have some key points in place. Some further input from those activists who have been involved in SCI for some time and know more about volunteer management would be crucial to ensure that feedback from each corner of the world (Europe or Asia or US or Australia..wherever), from all SCI branches (whether big or small) is incorporated in order to formulate a VSMS that is suitable for SCI in its entirety.....
Best Wishes,
Neelam
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Hi Neelam,
People might think Devinder and I paid you to post this comment … ha, ha…
Thank you very much for the supportive message and most of all I am happy you see as well how important it is to organise ourselves and the work that has to be done for international volunteers.
There is a very interesting discussion right now on the Forum mailing list (and I am grateful for it) and some people mentioned also briefly the Volunteer Management…
I wouldn’t want to transform this discussion into “How to make people react” but it would be definitely great to have a bit more input from the branches and activists…
Everything moves so fast these days and I think we should be aware that if we don’t act more organised in some time we could have only a dusty place in the archives. John was saying in one of his mails (see the “Once a year…”discussion – reply to Danijela) about the fact that SCI – D has to compete with other 40 international organisations doing the same thing as they do in Germany. I am sure is not a piece of cake to still “be on the market” when you have such a competition, but it seems they are really working well on it (a good volunteers data base, a meeting with volunteers every autumn – Herbstfest, and I am sure their work for the volunteers does not stop here).
It’s just a good practice example, but I would love to hear more about what they and other branches are doing on this topic…
For sure there are very strong branches that are doing a great work on the national level, but SCI is “all the branches” and if we care about the movement I think we should do more about it (of course, Volunteer Management is only a weal of the carriage)…
Again, thanks for your very valuable input!
Adina
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As a matter of fact, I got involved with SCI through the "Herbstfest" autumm meeting many years ago. After doing a workcamp I decided it might be interesting to meet more people from SCI, so I went to Herbstfest. And there I learned that they are actually looking for people to contribute. I am sure I would never have got involved with SCI otherwise. I mean how should volunteers, after attending a workcamp for the first time? The websites of the branches often have little (up-to-date) information. SCI Germany might be an exception here. So how are they supposed to know that involvement is welcome, how to get in contact, and what possibilities there are to do something. I do think we need to do the first step and make it a little easier for them.
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11 p.m. of 5 th July 2007 (and then the lights went off --redone and sent on 6 th July at 9.50 a.m. IST)
Hi Neelam ji & Friends 'Splette' & Adina:
Well said and excellently put in all that you say -- considering the short time you (Neelan ji) have had in & around with SCI and the SCI-ers.
To quote:
The 'Preparation' and 'Recruitment' process would ensure that the right kind of volunteers join the network...that is the volunteer with the right kind of 'attitude'. After all, attitude is the most important thing. Unquote
The tragedy half the time is, not much time is spent with the new ones, not much nurturing follows to retain their interest for a longer period.
Giving responsibilities and sharing specific tasks helps in holding their interest -- esp. in the areas of their own motivation,
1) on joining SCI service and 2) how best to further the area of friendship, fellowship and some minimal fulfillment. (All this, thus, focusses on our own attitude of the older SCI-ers!)
People should never be taken for granted; and the older lot who project "I know it all" puts the new ones off, who move away to pastures new since, there is so much today to choose from.
As you see how SCI-D has to compete with 40 other NGOs looking for Volunteers (and I'm sure--numbers!).
We in SCI tend to forget that.
Our own attitudes may be so transfixed that we overtly concern ourselves with the new ones coming in and then get "snowed in" as to where did they go?! Was the challenge of our project & its follow through, a fair activity that makes a person sit up, or at least the interactions and discussions in the course of the 7-10 days together including the happy, fun times, worth the time spent?/!
All that & more, including the initial nurturing, I think, make or ought to make, all the difference.
Lets hope many others can join in --esp. the branches and the organisers who are the frontline leadership of SCI -- currently.
Amities and best regards.
Dev Chopra
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Vol Mgt System or Vol Support System
Re:--Helping by giving examples and comments on volunteer management
This has been the topic in the course of the past 6 months--as far as this website is concerned.
It has evoked a 'mini-dialogue' amongst 4-5-6 of us & no more. And it does not seem to be getting us anywhere. My first question of ourselves is: Will it in the next 6 years?
Yes, sometimes statements can be termed negative in content and intent. So perhaps, leading questions to get to be the same.
Yet, it is important that we focus on what the said question poses to us, in-house. Otherwise there is a tendency to create our own positive-in- intent euphoria which does not represent any action on the ground...now or in the future.
As I state elsewhere:
1) The process may continue to remain in the wilderness IF Branches and Groups have to take the lead, starting may be with just One or Two. Is even that not possible -- with one or two?
2) The second query needs an answer by us is – are we fulfilling “our own need” at the regional cum
international levels and not that of the Branches
concerned? (A need from within once discussed and reflected upon, ordinarily, leads some concerted cum co-ordinated action by any group of "activists" or friends.) The said follow through appears to be missing, methinks!
3) How far can we take the process IF no national branch or their committee is involved? So the message one wishes to deliver is to take a branch or two "on the bandwagon" with us... Otherwise are we the 5-6 of us not groping in the dark, really speaking, as every quarter or every year goes by?
4) An action-oriented study from some micro level data (and not from a large, random area) that may lead to a pilot process in a given Branch area may show some light, perhaps. That may be viable and possible if taken up by and with a national branch & with the help of an activist or two backed by the given branch secretary/committee members and with a full support of the IEC. Such a pilot process may show some light after
2-3-5 years, I submit.
This may be one definite, slow but sure way to go about this issue than to draw results which remain both negative and unbecoming of our own pas (& present) in SCI, if you please.
IF this lengthy epistle does not evoke some other suggestions or ideas or alternatives, then, should one say that "we are truly playing our own little games"?!
Shared with respect... Amities & Peace!
7.50 p.m. Ind Std Time of 10 th Nov '07.
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